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2.0

ETIHAD airlines has the WORST customer service! Without my knowledge or permission, they changed my intinerary after I had already embarked on my journey and then used lies and misinformation to justify their actions.

In the end, I had to buy a last-minute, one-way ticket on a different airline to get home.

Their customer service department has taken 4 weeks to get a response to my query, and had their facts all wrong! DO NOT FLY THIS AIRLINE!

Reason of review: Poor customer service.

Location: Sacramento, California

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EtihadHelp

Dear Guest,

We are really sorry to hear about this. Could you please provide us your booking reference and feedback on socialmedia@etihad.ae so we can look into this for you.

Thank you. *JS

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