Etihad Airlines Delayed and damaged luggage - no comp and worse customer care

While traveling from New Delhi to JFK New York, the flight got cancelled from Delhi to Abhi Dhabi, the experience with Etihad ground staff was miserable, I had infant they were arranging people’s flight thru countries w/o asking their VISA situation, I was set for flight for NYC thru Paris where I would require the transit VISA and that I didn’t have. The staff head was so unprofessional rather than understanding the situation he was just trying to push on the flight and get rid off, he didn’t believe on my explanation why I could not travel, after waiting for 2+ hours I was set to the Abu Dhabi flight in last minute and my luggage was untagged and lost. Some how they found the luggage because I have my personal address there the Airline shipped the luggage 4 days later broken and damaged". I called Airlines and bring honest I said nothing is lost but bag and stuff inside was broken damaged/. The customer care from India somewhere said this is very usual, there was not even any empathy or compensation.. I had such a worse experience|. There is already an issue I am fighting with Etihad’s NYC ticketing for their mistake for additional fee cost to me 3% on the purchase of ticket as foreign charges;. Stay away from Etihad

http://etihad-airlines..pissedconsumer|.com/etihad-airlines-nyc-ticketing-worse-customer-care-20100124168861'.html

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Comments (4)

1. Written by TC Reddy on April 27, 2012 from bloomington, illinois, US Never Travel in Ethihad with Baggage as we never be sure if our baggage will be deliverd to us or by luck if its deliverd , don't surprise if you miss anything.   Hi, Don't piss off if your requests are simply ignored or not paid any attension by the Customer service reps. After all they are from Eihad.... Report

2. Written by RG on August 8, 2011 from -, -, US Worst airline for customer service. Never will fly with them again. Report

3. Written by raj sherpa khan on July 11, 2011 from kathmandu, bagmati, NP my wife traveled from JFK to Abu Dhabi to Kathmandu and along the way, Etihad lost her luggage. I called each airport's costomer service center for Etihad and they rudely told me to call the next airport of her journey since they couldn't find. Please, in today's age of computers and baggage specific numbers, how can an airlines not know where someone's luggage is at all times? We gave up totally frustrated but then 2 weeks later Etihad calls and tells us it's in South AFrica!! They shipped it up to Kathmandu but the lock was broken and the bag damaged. Fortunately nothing was stolen...but they also would not compensate for the damage done. We are telling all our Nepali and Indian friends to pass the word along NOT to fly with Etihad. We will stay with Qatar airlines from now on. Report

4. Written by Nag on February 8, 2011 from stone mountain, georgia, US The same experience my first n last with etihad. Report

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