Someone should really do something about Etihad ground staff. I have travelled 3 times with this airline and everytime I get either insulted or ignored or given wrong information by it's ground staff.
The most recent episode went beyond infuriating. I am European..At my stop-over in Abu dhabi I was made to wait 23 minutes at the check-in counter while a rude man with no name tag examined my papers; which I may add had already been examined by passport control.(almost missed my flight cuz he didn't even bother to let thte hostesses know he was keeping someone there). If passport control in Abu dhabi is so useless and *** why keep them there, why not just keep the smart-*** etihad people there instead!!?! 127d366
The most recent episode went beyond infuriating. I am European..At my stop-over in Abu dhabi I was made to wait 23 minutes at the check-in counter while a rude man with no name tag examined my papers; which I may add had already been examined by passport control.(almost missed my flight cuz he didn't even bother to let thte hostesses know he was keeping someone there). If passport control in Abu dhabi is so useless and *** why keep them there, why not just keep the smart-*** etihad people there instead!!?! 127d366
 Comments (6) |
| 1. Written by honest guest on March 6, 2012 from abu dhabi, abu dhabi, AE i love etihad , i know all ur comments and the ppl above are emirates staff or they are been paid by danata and emirates .. yaaahoooo |
| 2. Written by OMG!! I thought I was the only on February 23, 2012 from chicago, illinois, US I traveled with them 2 years ago- they were good (not great). Traveled with them last month and OMG - everything about the experience was screwed up - ground staff, our pre-ordered vegetarian meal turned out to be lamb, inflight staff was missing for 6-8 hours of the 13.5 hour flight. The luggage did get to the destination. However, I am SERIOUSLY DREADING the return flight with them! Contacted customer service (twice), still awaiting response - will update this forum if I get a response. Take my advise- fly anything except Etihad or US based carriers. US domestic traveled sucked and now international travel is learning the "worst best practices" from US domestic carriers and applying them on international travel to cust costs.  |
| 3. Written by Lost traveller on November 13, 2011 from chennai, tamil nadu, IN Well they lost my baggage on my trip to south africa. but they delivered it to the safari lodge the next night-which was impressive. The ground staff were ok and I had a 20 hr layover in Abu Dhabi . Didn't really have any hassles-although the airport hotel was full. But it ended up better as I hailed a cab and got a hotel outside for much cheaper! |
| 4. Written by Titan on August 26, 2011 from antwerp, antwerpen, BE i don't use Etihad anymore, don't care how cheap they get, have no desire to tolerate their insane staff. |
| 5. Written by Shane on August 26, 2011 from antwerp, antwerpen, BE I share ya sentiment whoever you are, something is definitely wrong with the Etihad staff. Funny enough, their on flight staff is normally so well behaved and friendly. Etihad PLEASE DO SOMETHING about your ground staff or you are definitely going to lose customers fast |
| 6. Written by The Traveller on August 26, 2011 from antwerp, antwerpen, BE I have never had a pleasant experience with Etihad ground staff either, they are most unfriendly and unhelpful. I used Etihad twice and will never again thank you very much, so much for royal service. Perhaps they should teach their staff manners before they hire them. |
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